Returns Policy
At The Shan Store, we want you to shop with confidence. Our refund policy is designed to ensure that if you are not satisfied with your purchase, you have options to receive a refund.
Eligibility for Refunds:
Timeframe: You are eligible for a refund if you request it within 14 days of receiving your order.
Condition: To qualify for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Refundable Items: Some items, such as cosmetics, opened or used products, and items marked as "final sale," are not eligible for a refund. Please check the product description before making a purchase.
How to Request a Refund:
Contact Us: To request a refund, please email us at theshanstore@gmail.com or call us at +92 312 5541691 with your order details.
Return Shipping: If a return is required, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item.
Processing Refunds:
Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund.
Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow a few days for the refund to appear in your account, depending on your payment provider.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item shows signs of use or is not in its original condition).
Shipping
At The Shan Store, we understand the importance of getting your orders quickly. That’s why we offer fast shipping within 2 to 4 days across Pakistan!
How It Works:
Place Your Order: Browse our wide range of products and complete your purchase online.
Processing: Our team processes your order quickly and prepares it for shipment.
Shipping: Your order is dispatched and will reach you within 2 to 4 days.
What You Can Expect:
Quick Delivery: Once you place your order, our team works efficiently to pack and ship your items, ensuring they reach you within 2 to 4 days.
Nationwide Coverage: Whether you’re in a major city or a more remote area, our fast shipping service covers all regions of Pakistan.
Reliable Service: We partner with trusted courier services to make sure your package arrives on time and in perfect condition.
