Refund policy

Refund Policy

At The Shan Store, we want you to shop with confidence. Our refund policy is designed to ensure that if you are not satisfied with your purchase, you have options to receive a refund.

Eligibility for Refunds:

  • Timeframe: You are eligible for a refund if you request it within 14 days of receiving your order.
  • Condition: To qualify for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Non-Refundable Items: Some items, such as cosmetics, opened or used products, and items marked as "final sale," are not eligible for a refund. Please check the product description before making a purchase.

How to Request a Refund:

  • Contact Us: To request a refund, please email us at theshanstore@gmail.com or call us at +92 312 5541691 with your order details.
  • Return Shipping: If a return is required, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item.

Processing Refunds:

  • Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund.
  • Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow a few days for the refund to appear in your account, depending on your payment provider.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item shows signs of use or is not in its original condition).

Late or Missing Refunds:

  • Check with Your Bank: If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted.
  • Contact Your Credit Card Company: If applicable, contact your credit card company as there may be a processing time before your refund is posted.
  • Still No Refund?: If you’ve done all of this and still have not received your refund, please contact us at theshanstore@gmail.com or +92 312 5541691.

Exchanges:

  • If you received a defective or damaged item, we will exchange it for a new one. Please contact us to arrange the exchange.

Contact Us:

If you have any questions or concerns about our refund policy, don’t hesitate to reach out to us. You can email us at theshanstore@gmail.com or call us at +92 312 5541691. We’re here to help!