Returns Policy

Returns & Refund Policy

At The Shan Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help with our straightforward returns and refund policy.

Returns:

• Eligibility: You have 14 days from the date of delivery to return any item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Process: To initiate a return, please contact our customer service team at theshanstore@gmail.com or call us at +92 312 5541691. We will provide you with instructions on how to return your item.
• Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your item reaches us safely.

Refunds:

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will process your refund.
• Refund Method: Refunds will be issued to the original payment method used during the purchase. It may take a few days for the refund to appear in your account, depending on your payment provider.
• Non-Refundable Items: Certain items, such as cosmetics, opened or used products, and items marked as "final sale," are non-refundable. Please check the product description before purchasing.

Exchanges:

• If you received a defective or damaged item, please contact us immediately. We will arrange for a replacement or exchange at no additional cost to you.

Contact Us:

If you have any questions about our returns and refund policy, or if you need assistance with a return, please feel free to contact us at theshanstore@gmail.com or +92 312 5541691. Our customer service team is here to help.